Terms of Service – WhyDonate
Last updated: 13 June 2025
These Terms of Service apply to the use of the WhyDonate online fundraising platform by both donors and campaign organizers. By using our platform, you agree to these terms. Please read them carefully.
1. Definitions
- WhyDonate: WhyDonate B.V. and Stichting WhyDonate, based in Amsterdam, Chamber of Commerce 58485317 / 58490280.
- User: Any individual or legal entity using the platform, including donors and organizers.
- Campaign Organizer (Beneficiary): An individual or organization with a social or charitable goal raising funds through WhyDonate.
- Platform: The WhyDonate software and services available at https://whydonate.com.
- Payment Processor: Stripe or any other external payment service provider used by WhyDonate.
2. Agreement and Scope
By creating an account, making a donation, or launching a campaign, you enter into an agreement with WhyDonate and accept these terms.
WhyDonate may update these terms. Significant changes will be communicated via email or the platform. Continued use means you accept the new terms.
3. Using the Platform
- All provided information must be accurate and current.
- The platform must not be used for illegal, deceptive, or non-charitable commercial purposes.
- We may remove, edit, or reject accounts or campaigns that violate these terms or legal obligations.
4. Campaigns and Content
Campaigns must:
- Be transparent about the use of funds;
- Not include misleading or fraudulent information;
- Not contain hateful, sexually explicit, racist, or otherwise inappropriate content.
Users are responsible for their content. WhyDonate performs random checks and may act on complaints.
5. Donations and Payouts
- Donations are non-refundable unless fraud or misuse is confirmed.
- Payouts occur weekly, monthly, or on demand via your dashboard.
- Identity and bank account verification are required for payout.
- Transaction fees are deducted as per current rates (see fees).
- Chargebacks incur fees: €7.50 (SEPA), €20 (credit card).
6. Refund Policy
- Refunds are only issued in cases of verified fraud or misuse, and only if the funds haven’t yet been paid out.
- Requests can be submitted via [email protected]. WhyDonate will review and respond accordingly.
7. Fraud, Misuse and Enforcement
- Suspend or terminate accounts and campaigns;
- Hold or recover payouts;
- Share user data with authorities;
- Pursue legal action.
8. Intellectual Property
- All content on the platform is owned by WhyDonate or its licensors.
- Uploaded materials grant WhyDonate a royalty-free, non-exclusive license for service provision.
- You may not copy, alter, or reuse platform content without written consent.
9. Communication
- We communicate via email and WhatsApp regarding donations, updates, and service notifications.
- You may opt out of non-essential messages through your settings.
10. Personal Data and Privacy
- We process data according to the GDPR.
- Data is shared only when necessary (e.g. for payment processing).
- Donor details are visible to organizers unless the donation is anonymous.
- Organizers are responsible for lawful data handling.
- See our Privacy Policy for full details.
11. Liability
- We are liable only for direct damage, capped at the amount of the related donation.
- We are not liable for indirect damage or third-party actions.
- This exclusion doesn’t apply in cases of gross negligence or intent.
12. Disputes
- Dutch law applies to these terms.
- We aim to resolve disputes amicably.
- If needed, disputes are handled by courts in Amsterdam or Haarlem.